There are different ways to get in touch with the web hosting company whose services you are using, but the one that you’ll invariably find regardless of which company you pick is a ticketing system. This is the easiest channel of communication for a variety of reasons. In case no client care team member is free at the moment and they are all engaged, a phone call may not be answered, but a ticket will always be received. You can also copy and paste extensive pieces of info without the need to worry about spelling mistakes, and in case a particular problem needs more time to be fixed or a number of responses must be exchanged, all the information will be in the exact same location, so either party can always see the comments written by the other one. The disadvantage of using tickets to get in touch with your hosting provider is that they are usually separate from the web hosting platform, which means that if you have to supply info or to follow instructions, you’ll need to use at least two separate interfaces and this number could increase if you want to manage a couple of domains. On top of that, many web hosting companies respond to tickets after hours, or even once in every twenty four hours, and for you as a customer, this means wasted time whilst awaiting a response.

Integrated Ticketing System in Hosting

The ticketing system that we’re using for our hosting isn’t separate from the web hosting account. It is part of our all-in-one Hepsia hosting Control Panel and you’ll be able to access it at any specific time with only several clicks, without needing to sign out of your account. The ticketing system features a quick-search field, which will help you track the status of practically any ticket that you’ve already posted, if necessary. On top of that, you can see knowledge base articles that are relevant to different problem categories, which you can choose, so you can learn how to fix a specific issue even before you actually open a ticket. The ticket response time is maximum one hour, which suggests that you can obtain prompt assistance at any specific time and in case our help desk team suggests that you should do something in your hosting account, you can do it momentarily without the need to sign out of the Control Panel.