A live chat is a real-time way of communication between a web hosting supplier's support team and its customers. It's an efficient way to receive some info about the hosting services or get some problem resolved since you're talking with a live representative. The benefits of using a real-time chat service instead of calling or opening a trouble ticket are the lower chance of mistakes at the time you exchange information like usernames or domain names, the quicker response time because the communication is live plus the fact that you don't need to stay on the chat all the time - you'll be able to do another thing while the representative investigates the issue involved. What's more, you're able to join a live chat room from any kind of computer that's connected to the web, avoiding the telephone rates that you will have to pay in case you are calling to another country.

Live Chat Support in Hosting

As we consider the fact that a lot of situations are quickly resolved if you talk with a live person, we provide a live chat service for all our prospective and existing customers. Our chat is online every day and our customer support agents can assist you with a variety of questions and troubles. If you aren't our client yet, you can learn more about our hosting plans and the web hosting environment in general to be certain that your websites will operate effectively on our servers. If you already have an account and you have some questions or you have any troubles with any of our services, you can join us on our live chat and we can provide you with the required information or help you troubleshoot the problem. You will have to open a trouble ticket for some problems which require longer time or the expertise of a sysadmin, but for a number of standard problems you can get help right away.