If you ever face a problem with your website and are incapable of rectifying it, ask the respective hosting provider’s client care team to assist you to get the website back online. A swift solution would be the best-case scenario, but many hosting companies answer within 24 hours and even more, all the more so if you’re doing business with a reseller. Even if your problem can be quickly sorted out, your website may not function correctly or it may not be accessible whatsoever for a lengthy period, so you may lose potential clients as it’s pretty unlikely that anyone will be inclined to come back to a site that’s out of order. In this light, you have to make sure not only that you can touch base with your hosting company, but also that they can reply and assist you in a timely manner. If a script update doesn’t go smoothly or you delete something unintentionally, for instance, the website must be restored speedily in order to avoid prolonged inaccessibility.

One-Hour Response Guarantee in Hosting

Our guaranteed maximum reaction time for any support ticket that you submit or any e-mail that you write is just 1 hour, even in case you contact us during weekends and legal holidays. Whatever the nature of your problem or inquiry might be, we will lend you a hand momentarily and will provide you with the needed info to solve any problem with your sites. The real reply time typically doesn’t surpass 15 to 20 minutes, so you can just forget about waiting around for hours to get a problem fixed or even worse than that – waiting around all day only to get an answer that more info is necessary while nothing is resolved. We will give you assistance in a jiffy because we realize just how costly time can be in the dynamic digital sphere. The one-hour reply time guarantee applies to any technical or billing query that you might have regarding our hosting.