Being able to contact your hosting provider if you have any questions or experience any troubles is very important and how quickly they'll respond and react could be crucial, in particular when your site is business-oriented, as longer downtime can often mean losing potential customers. The support solutions are also a way to distinguish genuine suppliers from resellers. The latter in most cases reply only to e-mail messages or support tickets and you may have to wait for a whole day or maybe more so as to receive an answer. When your issue calls for several responses, you will end up losing days so as to have a basic problem fixed. When you use an authentic and reliable website hosting provider, you should be in a position to connect with the support at any moment and get a prompt response whatever the problem or the question is - pre-sales, customer or technical one.

24/7 Customer Support in Hosting

All of our hosting offer you 24/7/365 pre-sales, customer and technical support, so regardless if you're inquiring for our website hosting solutions well before you make a purchase or you are a current customer and you have any question or a issue, you can contact us at any time, which includes weekends and holidays. We have many channels to contact us - a couple of phone lines around the globe for your convenience and live chat support for pre-sales, billing and basic questions; email messages and support tickets for more technical matters or any matters that need more time to investigate and handle. Unlike a number of other web hosting service providers, our trouble tickets come with a warranted maximum reply time of only 1 hour, therefore no matter what the problem is, it will be resolved on time and you will not waste days to get something fixed.