Support Channels

  • 1 hour ticket response time

  • A One–Hour Response Guarantee

  • All your help requests will be dealt with in no more than 1 hour after the support ticket or e–mail has been submitted. If your issue requires additional assistance from a server administrator, we will forward the support ticket or the e–mail to the person in charge, in a timely manner and will leave a note to notify you that more time will be required for finding the optimal solution. Furthermore if you order our Managed Services package, all of the server administration tasks included there will be carried out whenever you want.

  • Top quality support service

  • A Topflight Customer Care Service

  • Our help desk support team will be online for you 24–7–365 if you need help with the Web Hosting Control Panel or with any of the apps that we have preinstalled for you on the dedicated hosting server. What is more if you need assistance with all the regular admin tasks on your dedicated web hosting server, you can have a glance at the Managed Services package, that includes backup hard disk drive space, OS updates on a weekly basis, problem troubleshooting and software installation procedures, server monitoring and restarting services, etcetera.

  • Intuitive help center

  • An Easy–to–Navigate Help Area

  • Our Web Hosting Control Panel has been installed by default for each dedicated server. Among its functionalities is a very convenient integrated knowledgebase that will walk you step by step on how to use it. Most instructional articles have video versions that show all the operations that you can carry out in a highly illustrative manner. You will find all the educational articles and the video tutorials in the upper right corner of each Web Hosting Control Panel section.